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Cancellation/ Exchange and Refund Policy:

Cancellation:

 

Cancellation can’t be accepted after shipped and Cancelation only accepted within 12 hours after placing the order. Send us a cancellation mail to customerloftyjewels@gmail.com

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Exchange and Refund:

 

All sales are final and no refund will be issued

 

Unfortunately, owing to the nature of our items, we cannot provide refunds, returns, or exchanges in all cases. All sales are final. Lofty Jewels maintains the right to deny all returns at any moment.

 

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* Returns are permitted if the consumer receives the product in a damaged condition and reports it within 12 hours of receiving their order, provided that you have documentation of an unboxing video that clearly shows the damage in the product.​

  • Please notify us within 12 hours of receiving the product by sending an unboxing video to "customerloftyjewels@gmail.com"

  • ​Once the video is verified, we will arrange the product pickup.

  • You will receive a refund agent for your product within 7 days after we receive it.

 

If you have any questions concerning our return policy, please contact us.

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